Register for a Direct Dispatch Account

Join 1000s of happy retailers and register for a Taylors account today!

Our dropshipping serviceDirect Dispatch
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Looking for a direct dispatch account with us? Register now!

Online retailer looking for us to fulfill your online orders and ship directly to your customers? You've come to the right place. Get started today!

HOw we work
Open a Direct Dispatch Account with Taylors Merchandise.com for one low annual fee of £60
  • Retail over 6000 official licensed products
  • Orders dispatched directly to your customers
  • Manage your account, billing and addresses
  • Manage your orders
  • Control your communication preferences
Questions? Visit our Customer FAQs

We also offer a Wholesale Account which enables you to order our branded merchandise for delivery to your warehouse, click here for more information.

Got questions? We've got answers.

Ordering

  • Can I cancel an order once processed?

    If you have any problems with an order and wish to cancel it, please get in touch with us as quickly as possible to avoid the parcel being processed beyond recovery.

  • Can I set my own RRP?

    Yes, you can set your own RRP.

Products

  • Do you have a catalogue/products list?

    We don’t produce a printed catalogue. Our inventory is ever changing with new products arriving all the time. The most efficient way to view our product list is live online and via the CSV download available in your ‘My Warehouse’ Dashboard.    

  • What are your best-selling products?

    You can view the ‘Bestsellers’ via a tab on the landing page of the website.

  • Can I sell your products on Amazon and eBay?

    Yes all products are available for resale.

  • Can I link my ecommerce shop via a stock feed?

    Yes, full stock and product feeds are available for website connections.

  • How often do you replenish stock?

    Stock is replenished on a regular basis - updates of discontinued stock are accessible in your "My Warehouse" Dashboard.

  • Can I use your images and descriptions of products?

    Yes, multiple high resolution images and full descriptions of each product are available to all customers.

  • How do I download images of your products?

    Image downloads are available for all products in your "My Warehouse" Dashboard.

  • Do I need a licence to sell your products?

    No, all products are 100% Official Merchandise. With License fees and Royalties paid.

Accounts

  • Can I apply for a credit account?

    Direct Dispatch customers are assigned a credit account upon activation. Orders are billed via a weekly statement at the close of business on Friday's.

  • Can I increase my credit limit?

    You can apply for an increase in your credit limit. Each application is considered on merit.

  • Are the prices shown inclusive of VAT?

    All prices are shown excluding VAT, this will be applied at checkout where applicable.

  • When do I pay for the products/orders?

    Each Friday at the close of business, you will receive a statement to pay containing all orders placed during that week.

Delivery

  • What are your shipping costs?

    Shipping costs are calculated on the weight of the products, a comprehensive shipping cost table is available in your 'My Warehouse' Dashboard.

  • Which countries do you ship to?

    We ship Worldwide, there is a shipping destination list available in your 'My Warehouse' Dashboard.

  • Are your company details on the packaging?

    All Direct Dispatch orders are sent out in plain packaging.

  • Can you provide invoices inside the package?

    This feature is in development and will be available on an enhanced DD subscription level in the near future.

Returns

  • Is your parcel delayed?

    Please allow 14 days for delivery of Tracked 24 and 48 parcels before processing a resend. Worldwide shipping will need 28 days. Resends will be processed after this, but please allow 28 days if you would like crediting for a missing parcel.  

  • I have a faulty product, what can I do?

    If you request a return through your 'my warehouse' section we will process a credit for you within 1-3 working days. We will then investigate this for you, a freepost returns label may be supplied and a credit processed at our discretion.    

  • I would like to return my item, how do I do this?

    If you no longer require your item ordered, just request a return in your 'my warehouse' area and once the return is approved simply return it to Taylor's using the PO BOX address below within 14 days.
    • TFS PO BOX 70 LEYBURN DL8 9AJ
    Please add the order reference number visibly on the parcel.  

  • What is the return process?

    If you have any reason to request a return or a credit for an order, you can do so two ways.
    • Firstly, if you have you order number to hand you can use the returns request form in your 'My Warehouse' Dashboard area.
    • Secondly, you can visit your order tracking page and find you order there then click the red return arrow button.

Contact Us

Question about an order or just need some assistance? Contact our friendly support team

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